90 High St, Harlington, Hayes UB3 5DN
The terms and conditions set out below detail how this website can be used. If this website hereinafter referred to as ‘The Website’ is used, you are agreeing to be bound by these terms and conditions. If you do not accept any of the terms and conditions stated below, you should not use the website. By using the website, you undertake that you are aged 18 years or older and that the information will be shared with our partner, driving instructors in your area, to enable them to contact you.
Please read these Terms of Use and our Privacy Policy carefully before you start using the website. If you do not agree to these Terms of Use please exit the website.
Information displayed on this website is for guidance only. The circumstances of any offers, discounts or pricing will remain subject to individual case. Information provided here should not be relied upon for legal purposes. Sapphire Driving Academy is owned and operated by Sapphire Driving Academy Ltd, who will take all reasonable steps to ensure that information on this website is correct. Sapphire Driving Academy accepts no responsibility for legal accuracy of the content or mistakes &omissions, Sapphire Driving Academy does not offer any express or implied representations, conditions, or warranties regarding the information shown herein.
By clicking “Submit” button you agree to be contacted by one of our agents who can help you find the best plan for you.
You hereby confirm that you have read and agree to these ‘Terms of Use’ and ‘Privacy Policy’.
Sapphire Driving Academy excludes liability for any loss or damage, whether direct or indirect, arising from your use of this website. Sapphire Driving Academy will refer your enquiry to selected partner only with your consent. Although our you will not be charged for using this website, however, we will get a fee in case we refer you to our partner driving instructors . We undertake thorough checks on the third parties that we recommend to you in order that you receive a high-quality service; however, we take no responsibility for the delivery of, or effectiveness of the service you receive from any third parties we put you in touch with.
Refund Policy - All payments are NON-refundable. Any refund request will be reviewed case by case in writing. If granted, a cancellation fees/ deduction may apply, and refunds may be paid over up to 12 months.
Copyright, Trademarks and all intellectual property rights contained on this website are the property of Sapphire Driving Academy.
The Sapphire Driving Academy website is expressly limited to personal, non-commercial use. Any usage beyond that described will be in breach of these Terms. No extract or copy of any part of this website may be used for commercial purposes without express permission, without exception.
If your instructor arrives and you are not ready at the agreed time, they will wait a maximum of 15 minutes. If there is no response or clear communication within this time, the lesson will be marked as a no-show and will be fully chargeable. Your instructor is not required to call you or wait beyond this period. Please be ready on time to avoid losing your lesson and payment.
We value mutual respect and professionalism in all interactions. Any use of disrespectful behavior, offensive language, harassment, or aggressive conduct toward our staff will result in the immediate forfeiture of any refunds. In such cases, all payments made will be considered non-refundable, regardless of circumstances. By booking with us, you agree to communicate respectfully at all times.
By enrolling in any Sapphire Driving Academy training programme and/or successfully qualifying through Sapphire, all trainees and instructors acknowledge and agree that Sapphire Driving Academy may capture, use, and publish photographs, videos, testimonials, and other media content related to their training, progress, and results for marketing, social media, and promotional purposes.
If any individual does not wish for their image, name, or testimonial to be used, they must formally request this in writing by completing a Content Opt-Out Form provided by Sapphire Driving Academy prior to completion of their course.
In the absence of such a signed opt-out, Sapphire Driving Academy reserves the right to use any media captured during the training process or upon qualification as part of its standard promotional materials, including but not limited to social media posts, website features, and advertising.
Sapphire Driving Academy (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share and protect information about you when you visit our website, contact us, or use any of our services.
We are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us using the details in Section 11.
We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Sapphire Driving Academy is a driving school based in West London, providing learner driver tuition and instructor training services.
Contact details:
We may receive information about you from third-party platforms such as social media services if you interact with us there, in accordance with their privacy policies.
Purpose and legal basis:
Where we rely on legitimate interests, we have balanced these against your rights and freedoms.
By submitting our enquiry form and consenting to be contacted, you agree that we may send you relevant information about our services by telephone and email. You may withdraw your consent at any time by contacting us or using the unsubscribe link.
We will never sell your personal data to third parties for marketing purposes.
We do not sell, rent or trade your personal data. We may share your data only in limited circumstances:
All third parties must comply with UK GDPR and cannot use your data for marketing.
Our website uses cookies to improve user experience and analyse traffic.
You can control cookies through your browser settings. For more information, visit www.allaboutcookies.org.
We retain personal data only as long as necessary:
After this, data is securely deleted or anonymised.
You have rights including:
To exercise any of these rights, please contact us at sapphiredrivingacademy@gmail.com. We will respond within one month. There is no charge for making a request, though we may charge a reasonable fee if requests are manifestly unfounded or excessive.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at any time:
We use appropriate security measures including:
No online system is fully secure, so please contact us if you suspect any issues.
Our website may contain links to third-party sites. We are not responsible for their privacy practices.
Our services are for individuals aged 17+. If a parent enquires for a minor, we use their details only until eligibility is reached. We do not knowingly collect data from children under 17.
We may update this policy from time to time. Updates will be posted on our website with a revised date.
We aim to respond within 5 working days.
All lesson packages are offered at a discounted rate based on regular weekly training and must be used within the following timeframes:
These timeframes are designed to ensure continuity of learning and to allow instructors to allocate availability efficiently.
Failure to attend lessons regularly or prolonged gaps in communication may result in:
If a pupil becomes unresponsive or fails to make contact for a period exceeding 14 days, Sapphire Driving Academy reserves the right to consider the package inactive, and remaining lessons may be forfeited.
Exceptions may be made at the discretion of the instructor in cases of genuine unforeseen circumstances (e.g. illness), provided this is communicated in advance.
All packages purchased are non-refundable, whether they relate to ADI (Approved Driving Instructor) or Learner Driver services.
All lesson packages are non-refundable once commenced.
